DOWLOADING A DIGITAL ITEM

If you have an bookuu account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.
We send you a download link notification email separate from any transaction notification emails you receive from bookuu and/or PayPal. If you paid with PayPal or a credit card, confirmation might take a few minutes.

Please note that it is NOT advisable to download a digital purchase through any mobile at this time. Kindly download any digital file from a desktop, laptop or a non-mobile computer for easy saving on a thumbdrive and or for direct printing.

I purchased a digital item, but I don't have an bookuu account.

If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.

I can’t seem to find my download notification email.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add transaction@etsy.com to your address book or safe list.

For now, you can still get to your file using the directions below.

Can I access my digital purchases from within my account?

Yes! To access your digital file(s), go to Your Account > Purchases and reviews and look for the order.

To the right of the order, click Download Files. This goes to the Downloads page for all the files attached to your order.

There are generally no limits for when or how many times you can download a file. In most cases, you can access a file any time on your Purchases page, provided the transaction hasn't been canceled or removed.

I’m having trouble downloading my files.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again.

If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can't open the file, please contact the us for further assistance.

If your computer is unable to open the file, it’s possible that you’re missing the programme required to open the file type. Please contact the seller through Etsy Messages to see what programme(s) you may need.

If you continue to have trouble, please contact or email us at hello@mybookuu.com for further assistance. Click the link at the bottom of this page to get in touch with us.